Terms and Conditions – Royal Reels Casino

This page outlines the key rules and conditions for using the Royal Reels Casino website. We ask you to tick the box to express your agreement during account registration. If you don’t read the document and agree, we consider you know your rights and responsibilities.

Age and Account Requirements

You must be at least 18 years old to register an account or engage in any activities on Royal Reels. We reserve the right to request documentation (e.g., government-issued ID) to verify your age at any time.

A single individual is permitted only one account. Any duplicates—whether under your real name or aliases—may be closed by Royal Reels. We also reserve the right to cancel any transactions or winnings linked to multiple accounts.

The lowest amount you can deposit is A$10.

Bonus Terms

Unless otherwise stated, any bonus you receive has a 30x playthrough rate.

You may only have one active bonus for each product category (Slots, Live Casino, Sportsbook) at a given moment.

Royal Reels 6 may at its sole discretion ask for identity verification documents. If such requests are not met, we may cancel any bonus privileges and associated winnings.

We have the right to refuse or revoke bonuses if we detect or suspect misuse, such as employing illicit betting strategies. Any unfair gains obtained by systems like “martingale” may be removed from user balances.

When you deposit funds that trigger a bonus, any real money in your balance will typically be used prior to the bonus funds.

If you withdraw your deposit before meeting the bonus wagering requirements, both the bonus and any bonus-derived winnings will be voided, while the remaining balance—if any—may be paid to you.

Most bonuses expire seven days from the date of issue, unless otherwise specified. If wagering requirements are not met during that period, remaining bonus funds and associated winnings are forfeited.

Some bonus offers might be valid exclusively for specific game types. Playing with bonus funds on ineligible games may cause us to refuse withdrawals.

Placing Bets and Wagers

Royal Reels reserves the right to deny or partially accept any bets without having to explain its decision.

The smallest stake allowed is A$0.10.

Customers must ensure that deposited funds do not come from illegal activities. We also prohibit any use of our platform for money laundering.

Any profits from successful wagers will be credited promptly to your Royal Reels account.

Self-Imposed Restrictions

You may send us a written or electronic request to be excluded from our services, either for a set length of time or indefinitely.

You can request adjustments to your account limits or self-exclusion in writing (e.g., email). If you wish to raise a previously set limit or end self-exclusion, the changes will take effect seven days from the date we receive your request. Lowering limits or imposing new exclusion measures typically becomes effective immediately.

We will not accept wagers beyond any limits or exclusions you place on your account.

Technical and Service Limitations

Royal Reels is not responsible for problems originating from hardware failures, internet connectivity, or third-party software. While we strive to keep our platform stable, we cannot guarantee total immunity from viruses or other malfunctions.

In the event of a technical disruption, we will work diligently to restore normal operations within a reasonable timeframe. We are not liable for interruptions that are beyond our control.

We do not allow unapproved player tactics that could disrupt fair play. If we notice fraudulent activity in your account, we delete it. It’s one of our key security measures.

Legal Framework

These terms form a legal agreement between you (the end user) and both Viral Markets (license holder) & Digibrite PA (payment processing provider).

You must not use Royal Reels for fraudulent activities or in any way that conflicts with this agreement.

If any clause is considered invalid or inconsistent with applicable laws, it shall be replaced by a term that reflects the original intent while the rest of these terms remain fully effective.

This agreement falls under the jurisdiction of Curaçao law.

Identification and Verification

Royal Reels may carry out any checks deemed necessary to confirm user identity and eligibility. You consent to providing whatever data we request for this process.

We may suspend or limit your account until all verification procedures are completed.

If you use electronic wallets or similar payment services, the account must be in your own name. Using someone else’s account may lead to the cancellation of winnings and account deactivation.

Customer Conduct

We aim for a welcoming environment for both staff and players. Any abusive or indecent behavior towards our employees can lead to partial or permanent account restrictions.

You agree not to engage in fraudulent practices (e.g., using stolen cards, “chip dumping,” forging documents). We record phone calls and digital interactions whenever there is suspicion of fraud, and we report such matters to the relevant authorities.

Account Closure and Refunds

If we determine you are employing unfair strategies to gain advantages (for instance, “martingale” or other betting systems), we have the right to remove related winnings and close your account without notice.

If any transaction appears irregular (for example, mismatched personal and payment details), Royal Reels can declare it void.

We reserve the right to withhold any costs or fees resulting from legal actions, court procedures, or transaction charges when dealing with irregularities.

Data Collection and Privacy

When you visit our sites, data such as IP addresses, browser types, and time of visit are automatically stored to help us understand site usage, diagnose issues, and manage user sessions.

During sign-up, we collect personal information—full name, birthdate, country, email, username, password—to comply with age/ID checks. Additional documents might be required to verify you and prevent illegal activities.

To process deposits or withdrawals, we may need card details (e.g., card number, expiry date, CVC) and bank account information (IBAN, SWIFT).

We use cookies to let you enjoy a tailored gaming experience and bonuses. Some of this data may be shared with trusted third parties under strict privacy contracts.

We keep personal data as long as is necessary to meet legal obligations (often up to six years) or for legitimate reasons such as fraud prevention.

Disclosure of Information

We do not share your personal details unless you give explicit consent or we are required to do so under the law or a legitimate business interest.

We may compare your details against external databases to validate identity, prevent money laundering, and meet legal obligations.

Royal Reels may publish non-identifying gaming-related info (e.g., big wins or prize amounts) on its website, but only in a way that does not reveal your full identity.

Your Rights

You can request information about the personal data we store, ask for corrections, or withdraw consent to certain data uses. The law obliges us to delete your data at your request. If you need to transfer it somewhere, we’ll provide it to you in a proper format.

You can refuse data processing if it affects your fundamental rights or freedoms. Keep in mind, some of these requests can only be fulfilled if consistent with legal or contractual requirements.

Policy Changes and Updates

We reserve the right to amend these Terms & Conditions at our sole discretion for various reasons, including customer service needs and changes in the law. If we modify any policies, we will notify you in advance where possible, but we also encourage regular reviews of these Terms & Conditions.

Responsible Gaming

Royal Reels supports responsible gambling by providing self-exclusion tools, time-out options, and guidance on identifying problematic betting habits.

We protect minors by enforcing age checks and offering filters to caregivers. We also ensure random, fair games through third-party audits.

While most players enjoy our offerings safely, a small percentage may develop harmful behaviors. We actively intervene by blocking access if there is verified gaming addiction and directing such users to professional resources.

Compulsive gaming can manifest in various ways, including neglect of financial stability, continued gambling despite losses, or borrowing money to keep playing. If you or someone you know faces these problems, seek professional assistance.

Our responsibility is to facilitate clear information, practical tools like deposit limits, and honest communication to keep gambling a healthy form of recreation.

Customer Service

We strive to offer quick, friendly, and multilingual customer care. You can reach out to us by email, phone, or on-site messaging with any questions or concerns.